RMA POLICY / GUIDELINES

Important: Please contact Key Technology China Limited to obtain an RMA prior to returning products. NO products will be accepted without an RMA.

IN ORDER TO OBTAIN AN RMA, THE FOLLOWING INFORMATION IS REQUESTED:

• Your contact information for Key Technology to follow up with in case there are additional questions

• Part Number

• Serial Number (if available)

• Failure information (Note: please describe as detailed as possible, and share the actual product images of back and front view)

• Reported issue

• Application / installation information (ie how to replicate the failure / issue)

RETURNED MATERIAL AUTHORIZATION (RMA) SHIPPING GUIDELINES:

• Product must be returned in Sound Packaging and suitably packed for commercial transport.

• If RMA is not sent in suitable protective packaging an additional charge may be applicable.

• All returned items should be sent to:
  KEY TECHNOLOGY CHINA LIMITED
  

  Floor 7, Building S8, Fenggang Tianan Cyber Park, No. 208 Fenggang Section, Dongshen Road, Fenggang Town, DongGuan,

  Guang Dong Province, P.R. China   Zipcode: 523703

• Reference the RMA# on the outside box or shipping paperwork.

• Include a contact name, telephone #, and email address for Key Technology to follow up with.

• Include a Ship To, your preferred ship method and shipping account number to send product back to you.

Questions? Contact Key Technology through +86 755 84530763 ext 8030 or send us an email at sales05@key-tek.cn

To make sure in-time response and support can be provided, please complete this form and send it back to sales05@key-tek.cn

You will receive a confirmation and a RMA number for the return of the product. Thank you.